GDPR

GDPR Privacy Policy for Rustic Flitch Online Company, part of The Rustic Dish Ltd.

Effective Date: 01/06/2023

At Rustic Flitch, we are committed to protecting the privacy and rights of our customers in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or interact with our services.

  1. Controller of Personal Data

Rustic Flitch is the controller of the personal data collected through our website and services. Our contact information is provided at the end of this policy.

  1. Information We Collect

2.1 Personal Information: We may collect personal information that you provide to us when you visit our website, make a purchase, or interact with our services. This information may include:

  • Name, email address, postal address, and phone number.
  • Payment information, such as credit card details or PayPal account information.
  • Account information, including username and password.

2.2 Non-Personal Information: We may also collect non-personal information about your interaction with our website and services. This information may include:

  • Device information (e.g., IP address, browser type, operating system).
  • Log data (e.g., pages visited, time spent on our website).
  • Cookies and similar technologies (please refer to our Cookie Policy for more information).
  1. Purpose and Legal Basis for Processing

We process your personal data for the following purposes and legal bases:

  • Performance of a Contract: To fulfill your orders, process payments, and deliver products or services you have purchased.
  • Legitimate Interests: To provide customer support, communicate with you about your orders, and improve our products and services.
  • Consent: For marketing and promotional purposes, if you have provided your consent to receive such communications. You have the right to withdraw your consent at any time.
  1. Data Sharing and Transfers

We may share your personal information with third parties in the following circumstances:

  • Service Providers: We may engage trusted third-party service providers to assist us in operating our business and providing services to you (e.g., payment processors, shipping companies). These service providers have access to personal information solely for performing their functions and are obligated to maintain its confidentiality.

  • Legal Compliance: We may disclose your personal information if required by law, regulation, or legal process.

  • International Transfers: If we transfer your personal information to countries outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data.

  1. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  1. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights under the GDPR

You have certain rights regarding your personal information under the GDPR, including the right to:

  • Access, update, or delete your personal information.
  • Object to or restrict the processing of your personal information.
  • Withdraw consent for processing your personal information.
  • Data portability.

To exercise these rights or if you have any questions or concerns regarding our privacy practices, please contact us using the information provided below.

  1. Contact Us

If you have any questions or concerns about our Privacy Policy or our privacy practices, please contact us at:

Rustic Flitch Address: Islay House, Lynderswood Business Park, Braintree, Essex, CM77 8JT. Email: hello@therusticdish.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.